Thank you for shopping at Car Windscreen Wipers. We strive to ensure your satisfaction with every purchase. Here is our return and refund policy:

Return Period:

You have 30 days from the date of purchase to initiate a return for a refund or exchange.

Condition for Returns:

Products must be returned in their original, unused condition with all packaging intact.

Return Process:

Contact Us: Reach out to our customer service at info@carwindscreenwipers.com.au to initiate your return. Please provide your order number and details about the product you wish to return.

Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.

Packaging: Securely pack the item in the original packaging if possible. Include all manuals, accessories, and any free items received with the purchase.

Return Address: Once your return is approved, we will provide you with the return address.

Refunds:

Method: Refunds will be processed back to the original method of payment used for the purchase.

Timing: Refunds will be issued within 7 business days after we receive the returned item. Please note, it might take additional time for your bank or credit card company to process the refund.

Exchanges:

If you need an exchange for the same item (different size, color, etc.), please follow the return process, and mention your need for an exchange. We will ship the new item once we receive your return.

Restocking Fee:

There are no restocking fees for returns or exchanges.

International Returns:

For international orders, please contact us to discuss return options as customs and shipping regulations can affect return logistics. The customer typically covers international return shipping costs.

Defective or Incorrect Items:

If you received a defective or incorrect item, please contact us immediately. We will handle such returns at our expense and provide a replacement or full refund.

Contact Information:

For any return-related inquiries, please email us at info@carwindscreenwipers.com.au or call us at 0406261142 during business hours.

We aim to make the return process as straightforward as possible. Thank you for your understanding and cooperation.